Effective date: 27 April 2026
Sun & Cloud Counselling (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care, respect, and confidentiality.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
1. Information We Collect
We may collect personal information when you:
-
Fill out a contact form
-
Send us a message
-
Book a session
-
Interact with our website
This may include:
-
Name
-
Email address
-
Phone number
-
Any information you choose to share in your message
2. How We Use Your Information
We use your information to:
-
Respond to your enquiries
-
Communicate with you
-
Arrange and manage sessions
-
Provide counselling-informed wellbeing support
We only collect information that is necessary to support you appropriately.
3. Confidentiality
We respect the sensitive nature of what you may share.
Any personal information you provide is treated with confidentiality and care.
However, confidentiality may be limited where required by law, including situations involving:
-
Risk of harm to yourself or others
-
Legal obligations under Australian law
4. Storage and Security
Your information is stored securely and protected against unauthorized access.
We take reasonable steps to ensure your data is safe, including the use of secure platforms (such as Wix and email services).
5. Website and Cookies
Our website may use cookies or basic analytics tools to improve user experience.
These tools may collect non-identifiable information such as:
-
Browser type
-
Pages visited
-
Time spent on the site
You can disable cookies through your browser settings.
6. Third-Party Services
We may use trusted third-party platforms such as:
-
Wix (website hosting)
-
Email providers (e.g., Gmail)
-
Booking tools (if implemented)
These services may store data in accordance with their own privacy policies.
7. Your Rights
You have the right to:
-
Request access to your personal information
-
Request correction of your information
-
Request deletion of your information (where applicable)
To make a request, please contact us using the details below.
8. Contact
If you have any questions about this Privacy Policy or your data, you can contact:
Sun & Cloud Counselling
đ§ kgrimoux@gmail.com
đ Burwood, Melbourne, Victoria, Australia
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.